Shipping Policy


At Freeoak, we’re dedicated to delivering your orders efficiently and reliably, ensuring a seamless experience whether you’re shopping for everyday essentials or special occasion pieces.

Shipping Coverage & Costs

  • US Shipping
  • Shipping Fees: Free shipping

Processing & Delivery Times

  • Processing Time: All orders are processed within 2–4 business days (excluding weekends and holidays) after payment confirmation. This includes quality checks and packaging to ensure your items arrive in perfect condition.
  • Delivery Estimates:
    • Domestic (U.S): 4–7 business days

Shipping Partners

We collaborate with trusted carriers such as USPS, DHL, FedEx, and Royal Mail to ensure your order is delivered safely. The carrier is selected based on your location, package size, and delivery speed preferences.

Order Tracking

Once your order ships, you’ll receive a Shipment Confirmation email with a unique tracking number and a direct link to the carrier’s tracking page. You can monitor your package’s progress 24/7 using this number. Tracking updates may take 1–2 business days to appear as the carrier processes the shipment.

Important Notes

  • Address Accuracy: Please double-check your shipping address before completing your order. We are not responsible for delays, returns, or additional fees caused by incorrect or incomplete addresses.
  • Customs & Duties: International orders may be subject to import taxes, duties, or customs fees, which are the sole responsibility of the recipient. Contact your local customs office for details on applicable rates.
  • Force Majeure: In cases of unforeseen events (e.g., natural disasters, logistics disruptions, or global crises), shipping may be delayed. We’ll notify you promptly via email and work to resolve issues as quickly as possible.
  • Undeliverable Packages: If a package is returned to us as undeliverable (e.g., due to an incorrect address), we’ll contact you to arrange re-shipping (at your cost) or issue a refund (excluding original shipping fees).


For shipping inquiries, contact our customer service team at support@freeoak.store.